UI spotlight (Dialpad, 2022)

Messaging in group chats

SMS texting has been a long-standing feature on Dialpad; but a business pivot expanded that to include non-SMS group chats.

In 2022, designed our new messaging UI on mobile to support non-SMS group chats. Moving away from SMS restrictions allowed for a much wider range of features while also introducing more complexity; and of course, the new UI had to work well with the existing SMS experience as well.

These are some select screens of the final UI as shipped.

Looking for an in-depth case study? Check out my work on payroll.